PAYMENT, SHIPPING & RETURNS
Payment methods
Pottery Studio Zonnig offers the following payment methods:
✿ iDeal
✿ Creditcard / Debit cards (Mastercard, Maestro, American Express, Visa, Amex, ChinaUnionPay, Job, Diners, CarterBancaires, Discover and Electron)
The Netherlands
All items are sent with PostNL delivery service. Once I receive the confirmation of your order payment I will start with the packaging process and ship your package as soon as possible ♡︎
The processing time is 2 to 5 working days.
Pick up
If you are local, pick up at the studio is possible. You can choose this option in the shipping options during checkout. I will send an email when the order is ready. Based on the mail, you can choose a time slot and confirm. When picking up, you will need to show proof of identity and confirmation of your order.
Europe
All items are sent with PostNL delivery service. Once I receive the confirmation of your order payment I will start with the packaging process and ship your package as soon as possible ♡︎.
The processing time takes about 3 – 10 working days depending on your location. But please keep in mind Pottery Studio Zonnig is a one woman owned business, therefore it may take a little longer to prepare your package. Shipping costs depend on the weight of the items and will vary per country.
I currently ship to the following countries within Europe:
✿ Belgium, 3 to 5 working days.
✿ Luxembourg, 6 to 8 working days.
✿ France, 4 to 7 working days.
✿ Germany, 4 to 7 working days.
✿ Spain, 5 to 8 working days.
✿ Portugal, 5 to 8 working days
✿ Italy, 5 to 8 working days.
Packaging
I take packaging very seriously, because I do care about the environment a lot♡︎. I use cardboard boxes for the packages, eco friendly tape, eco friendly packing peanuts, and a paper alternative for bubble wrap.
Return policy
If you want to return any ordered product please send me an e-mail ( janssen.bk@gmail.com ).
Within 14 (fourteen) days, you will receive an instruction on how to return your package. Shipping costs are for the customer.
Each item is described carefully, so please read descriptions for dimensions, sizes etc. All ceramics are made by hand so the dimensions can vary from batch to batch. Custom or personalized items cannot be returned.